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Activity Prioritization

Contact   Hours   Priority   Tiers  

  • Urgent
    • Priority 1: campus-wide or critical service area loss, including classroom activity, example: Network down, Jenzabar, Exchange services, Blackboard
  • Critical
    • Priority 2: most end-user requests, example: file and print services pertaining to a single user or department, general inquiries, software/hardware problems
  • Medium
    • Priority 3: low-impact end-user requests, example: unscheduled training, restores from tape backup-unless critical, deployment of new pc’s and printers

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   Cecil College     One Seahawk Drive    North East, Maryland  21901    410.287.1000